FAQ

thinking man

PRINTS

Which prints need framing?

There are three different types of prints that you can custom frame:

  •  Canvas - treated cotton that artists use to paint on. This type of print is usually  stretched onto a wooden frame.
  •  Satin photo paper print - this is similar to photo prints with a semi-gloss finish that can be framed as a poster or custom framed with a mat and glass/acrylic.
  •  Canvas paper (customer favourite) - a thick paper that looks like canvas with a matte finish.

All prints that require framing are shipped in a strong tube to ensure they are not damaged.

What is the difference between a stretched canvas print and a framed print? 

The stretched canvas print is a gallery style print that is delivered to you already stretched unto a wooden frame. All canvas frames are mounted onto premium wood that is 1,5 inches thick to give you s beautiful gallery look. It is ready to hang when you receive it. You may put an additional floating frame around it but it is not necessary.

A framed print is a photo semi-gloss print that is matted and framed for you behind glass in a beautiful champagne coloured 2 inch thick frame.

What type of printing is used for the prints?

Our printers use Giclée printing which is an ink pigment designed to meet galleries and museum longevity requirements and ensure consistency of shades for 200 years.

What size print should I buy?

When hanging wall art over furniture, such as a bed, a fireplace or a couch, it should be between 2/3 to 3/4 of the width of the furniture. For example, to calculate the ideal canvas size above your couch, if your couch is 6 feet wide, multiply 6 by 0.66 and 0.75. Thus, a canvas between 3.6 feet (43 inches) and 4.5 feet (54 inches) wide fit wonderfully above the couch. 


MY ORDERS

I haven't received my order confirmation. What happened?

Sometimes your e-mail provider may think our order confirmations are spam. Please take a look in your spam/junk folder. If you find it there, please put us on your safe senders list. If you have a g-mail account, you order confirmation may be in your Promotions folder. If you still cannot ind it, please send us a message in our contact page and we will forward your confirmation manually.

How long will it take for me to receive my order?

All orders are custom made. Our printers ensure that every product is created with the highest quality product and printing, and as they say, good thing take time. Depending of your print choice, it will take between 5 to10 business days in production to create your beautiful piece. Once production is complete, and ready to be shipped, we will send you your tracking information so you will know exactly where your package is.

 

SHIPPING

How much is shipping?

Shipping on all prints are FREE of charge to Canada and the continental US, regardless of the size of your package. Express delivery can be arranged at a cost. Please send us a message on our contact page for a quote. It will depend  on the size of the canvas size

Where do you ship from?

All prints are produced in Montreal, Canada. We also have logistic facilities within New York state. Orders shipped to Canadian customers are shipped from Montreal, and to US customers from New York state. There are no importation fees or any local taxes for US customers.

Please see our Shipping Policies HERE for more information.